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Terms of Purchase
TERMS & CONDITIONS OF SALE: 65% deposit due to begin production and the balance of the invoice is due prior to shipping the finished product to the final destination. Orders under $15,000 require payment in full prior to start production. Order will NOT be put into production until signed order & deposit are received. Checks are made payable to Stone Fireplaces LLC. An additional 10% will be charged for rush orders. AN ADDITIONAL 3.5% fee WILL BE CHARGED IF PAYMENT IS MADE BY CREDIT CARD. NOTE: This is a confidential bid; please do not disclose our name or prices to other bidders. IF THERE ARE ANY ADDITIONS OR CHANGES, PRICES WILL BE SUBJECT TO ADJUSTMENT. THERE IS A 50% RESTOCKING CHARGE ON STOCK purchases & 65% ON CUSTOM ORDERS. IT IS THE CUSTOMER’S RESPONSIBILITY TO DOUBLE CHECK ENTIRE ORDER. Please Note: Custom or made to order items cannot be cancelled, adjusted, changed or returned. CANCELLATION FEES ARE APPLICABLE TO ANY ORDER CANCELLED AFTER ORDER HAS BEEN SUBMITTED FOR PRODUCTION. ANY EXTRA MATERIAL LEFT OVER AT THE JOB SITE IS THE PROPERTY OF STONE FIREPLACES AND WILL BE PICKED UP BY OUR REPRESENTATIVES. STONE FIREPLACES is not responsible for any material, or property, that is stolen, broken, damaged, or somehow misplaced after product has been delivered to the job site. We are not held responsible for replacing items damaged during shipping if there was no damage noted on the bill of Lading at the time of delivery. Products may have physical traits that resemble stone-like eroding characteristics, such as small fractures, chipping, and natural incising. These physical stone-like characteristics can and may be filled with a filler material (e.g. grout, epoxy, caulk, etc.) Natural stone and cut stone may also have spotting and marks on the stone that occur either naturally or from the production/manufacturing process. All custom orders are manufactured plus/minus 1/2-1” of listed dimensions due to the natural properties of natural stone and cast stone products. Due to the qualities and characteristics of natural and cast stone, dimensions and weight are estimated and are not exact and will vary and can be adjusted in the production process. The appearance of our products, in comparison with the online images on our website or in our printed materials, may vary for reasons beyond our control and for which we cannot accept responsibility. STONE FIREPLACES will make the decision to either fix, replace or to refund (refund for the broken piece or pieces) of the natural stone or cast stone products. Natural Stone and cast stone products are not pre-assembled and will need to be assembled on site i.e. all fireplaces come in several pieces. Signing this order will release any photos taken by Stone Fireplaces. Products broken in shipment may need to be re-ordered. It is at the discretion of Stone Fireplaces whether to order a new product (i.e. fireplace, etc.) or to fix (i.e. patch, glue, repair, etc.) the product. Lead times may be subject to change if products need to be re-ordered or repaired. Typical lead-time for natural stone products is 16-20 weeks to manufacture and deliver. Once product is delivered, product is accepted. Our standard delivery is a curbside delivery to a residential address. Drop off point must be clear of debris. There should be no snow or other natural or non-natural interferences. If drop off was cancelled due to improper site conditions or other variables relating to the customer or representatives (builders, contractors, subcontractors, designers, architects, family members or appointed parties) then additional charges will apply. If a re-delivery needs to be setup customer will be charged. Additional freight charges from the freight carrier (trucking company) may apply. If additional tools i.e. forklift, lift or similar equipment are necessary to unload the products at delivery, it is the customers’ responsibility to provide that equipment and have an equipment operator on site. All delays caused by the customer or the site or it’s managers for delivery will be the customers’ responsibility. We are never liable for additional costs incurred by the customer relating to a delay in production or delivery. Above design is property of Stone Fireplaces and design cannot be used without written consent from Stone Fireplaces, LLC. All disputes will be settled in the State of Illinois. Estimate is good for 30 days. Additional Terms and Conditions posted on our website (www.shopstonefireplaces.com) it is the customers responsibility to access the additional terms and conditions. If a customer does not have access to the website, it is the customers’ responsibility to notify Stone Fireplaces prior to signing this proposal and we will provide the terms and conditions. Terms and conditions are subject to change without notification. Signing this proposal signifies/confirms that you have read and understand all terms and conditions. Fees associated with cancelled orders will be subject to restocking fees. Those fees include but are not limited to the following: 1. Repackaging the product, pick up fees and return freight charges to our warehouse 2. Restocking the fireplace 3. Any credit card fees associated with this order 4. Any other additional charges incurred in the restocking process. A customer shall not be entitled to withhold payment of any invoice by reason of any right or any claim or dispute with Stone Fireplaces, LLC relating to the quality or performance of the Goods or otherwise. We shall not be liable to the Customer in contract, tort (including without limitation, negligence) or for pre-contract or other representations (other than fraudulent misrepresentations) for (1) any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); (2) any loss of goodwill or reputation; (3) any special or indirect losses; whether these are suffered by you, your agent or by any third party and which arise our of our contact with you for the sale of the Goods. We do not warrant the accuracy of information provided on the website, emails, or expressed verbally by employees. Any advice given in oral or written form shall not provide a warranty.